Daily Archives: July 12, 2017

Technology

Calabrio Launches Managed Services for Analytics and Workforce Management

Calabrio, a leading provider of customer engagement and analytics software announced the launch of new managed service offerings for Analytics and Workforce Management (WFM) that enable customers to accelerate the value of Calabrio ONE—all while minimizing the challenges faced when implementing and managing new technology. Continue reading Calabrio Launches Managed Services for Analytics and Workforce Management →

Technology

Alliance Between ASC and TELES: New Cloud Recording Offer for Mobile Phones

ASC and TELES announced a joint Cloud-based call recording solution for recording and documentation of mobile interactions compliant with MiFID II. TELES joined with ASC Technologies, a leading provider for recording and analytics of business communications, to meet the growing demand for coverage of mobile communications out of the Cloud. Continue reading Alliance Between ASC and TELES: New Cloud Recording Offer for Mobile Phones →

Technology

Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation

Five9, a leading provider of cloud software for the enterprise contact center market announced the availability of Summer Release 2017, the latest major release of the award winning Virtual Contact Center (VCC). This release provides a global contact center solution that meets the requirements of today’s leading multinational enterprises. Continue reading Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation →

Technology

CafeX Unveils New Version of Omnichannel Solution for Dynamics 365 at Microsoft Inspire

CafeX Communications® announced Cosmos, the latest version of its omnichannel customer service solution for Microsoft Dynamics 365, at Microsoft Inspire 2017 in Washington, D.C. Cosmos introduces mobile customer support, making it simple for businesses to add live assistance capabilities to mobile applications. Continue reading CafeX Unveils New Version of Omnichannel Solution for Dynamics 365 at Microsoft Inspire →

Appointments, Technology

Manhattan Associates Appoints Craig Summers as Managing Director, UK

Manhattan Associates announced the appointment of Craig Summers to the position of managing director, UK. In this role, Summers will lead and manage all aspects of Manhattan’s UK business, including Sales, Professional Services and Customer Services operations. He will be responsible for driving business growth and helping customers maximise their investments in Manhattan’s solutions and services. Continue reading Manhattan Associates Appoints Craig Summers as Managing Director, UK →