Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services. Following the agreement, the two companies have pooled resources to develop an integrated call accounting and call recording solution, targeted at any business having to deal with large volumes of inbound or outbound calls. Continue reading Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording
Daily Archives: July 6, 2017
Major UK insurer chooses Semafone to protect customer data
Semafone, the provider of secure payment software for contact centres, has signed an agreement with a major UK insurer to protect customers who pay over the phone. Continue reading Major UK insurer chooses Semafone to protect customer data
BT invests in new customer service centre for business and public sector base
BT has announced the opening of a new managed customer service centre located in Belfast, Northern Ireland, following a one million pound investment in the new facility. Continue reading BT invests in new customer service centre for business and public sector base
Avaya UK Strengthens Senior Marketing Team
Avaya announces two senior appointments which strengthen its UK and EMEA marketing team. Ross White takes on the role of Head of UK Marketing, supported by Nick Main, who has been promoted to the role of Head of Channel Marketing for EMEA. Continue reading Avaya UK Strengthens Senior Marketing Team
MotoNovo Finance Turns to Intelligent Environments to Drive Improved Customer Experience
Partnering with Intelligent Environments, the international provider of innovative financial services technology, MotoNovo Finance has revamped its customer experience with a complete digital omnichannel, self-service customer solution. Continue reading MotoNovo Finance Turns to Intelligent Environments to Drive Improved Customer Experience
Avaya Technology Keeps the San Jose EarthQuakes at the Top of Their Game
After the San Jose Earthquakes’ third season at Avaya Stadium, fans of all ages went wild for a best in class spectator experience. As the first cloud-enabled home field, Avaya Stadium leads the league in leveraging technology to influence fan engagement and in the tech hub of San Jose, it’s the kind of experience fans expect. Continue reading Avaya Technology Keeps the San Jose EarthQuakes at the Top of Their Game