Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording

Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services. Following the agreement, the two companies have pooled resources to develop an integrated call accounting and call recording solution, targeted at any business having to deal with large volumes of inbound or outbound calls. Continue reading Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording

MotoNovo Finance Turns to Intelligent Environments to Drive Improved Customer Experience

Partnering with Intelligent Environments, the international provider of innovative financial services technology, MotoNovo Finance has revamped its customer experience with a complete digital omnichannel, self-service customer solution. Continue reading MotoNovo Finance Turns to Intelligent Environments to Drive Improved Customer Experience

Avaya Technology Keeps the San Jose EarthQuakes at the Top of Their Game

new avaya logoAfter the San Jose Earthquakes’ third season at Avaya Stadium, fans of all ages went wild for a best in class spectator experience. As the first cloud-enabled home field, Avaya Stadium leads the league in leveraging technology to influence fan engagement and in the tech hub of San Jose, it’s the kind of experience fans expect. Continue reading Avaya Technology Keeps the San Jose EarthQuakes at the Top of Their Game

Bright Pattern Offers Contact Centers Real-Time Caller Data from The Data Group

Bright Pattern, provider of omnichannel cloud contact center software announces its partnership and integration with data provider The Data Group. This integration strategically provides valuable data population capabilities for agents using Bright Pattern Contact Center software solutions. Continue reading Bright Pattern Offers Contact Centers Real-Time Caller Data from The Data Group