Leading European media and learning company Sanoma has entered into a new deal with KPN and Content Guru. The new agreement defines Sanoma’s move from outdated, legacy systems to a single, centralized, Cloud Contact Center architecture for Sanoma Group companies in Belgium (VanIn) and the Netherlands (Aldipress). Continue reading KPN and Content Guru Enter into New Deal with Sanoma
Daily Archives: July 20, 2017
Thunderhead’s ONE Engagement Hub Launches Powerful ‘Audiences’ Capability
Thunderhead, the leader in enterprise technology for customer engagement unveils its game-changing Audiences feature. Thunderhead’s ONE Engagement Hub is a cloud-based customer engagement platform that surfaces unique customer insight and journey behaviour. It enables enterprises across all industry sectors to understand their customers, providing real-time analytics and in-the-moment decisioning allowing brands to have continuous and relevant conversations across all online and offline customer touchpoints. Continue reading Thunderhead’s ONE Engagement Hub Launches Powerful ‘Audiences’ Capability
STARTEK Announces Partnership With TriageLogic
STARTEK, a leader in business process outsourcing services announced a partnership with URAC accredited TriageLogic® to expand its medical triage solutions and provider medical support services. The partnership allows STARTEK to provide healthcare clients with an enhanced solution to evaluate and treat patients utilizing 24/7 medical triage based on the gold standard Schmitt-Thompson protocols by registered nurses. Continue reading STARTEK Announces Partnership With TriageLogic
Confirmit Receives Award from TMC for Eighth Consecutive Year
Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research, announced that TMC, a global, integrated media company, has named Confirmit Horizons a recipient of the 2017 CRM Excellence Award, presented by CUSTOMER magazine. This marks the eighth consecutive CRM Excellence Award win for Confirmit. Continue reading Confirmit Receives Award from TMC for Eighth Consecutive Year
dinCloud’s New Virtual Robot Improves Quality Assurance and Customer Experience in SAP, Salesforce, Sage, and Microsoft Dynamics
dinCloud announced the availability of a full-service virtual robot. Dubbed “James”, the virtual robot runs in the cloud, as a service, and requires no coding or configuration by customers. James will help organizations deliver a better customer experience to employees and customers. Continue reading dinCloud’s New Virtual Robot Improves Quality Assurance and Customer Experience in SAP, Salesforce, Sage, and Microsoft Dynamics