King’s Lynn-based Adrian Flux Insurance Services has saved more than 100 insurance jobs in Norwich affected by the proposed closure of the Swinton office on Rosary Road. Swinton announced the planned closure of its call centre in the city in April, putting the jobs of 146 staff at risk. Continue reading Adrian Flux saves more than 100 Norwich insurance jobs
Daily Archives: July 27, 2017
Why you need to give your employees the freedom to perform on every call
By Holger Reisinger, VP, Business Solutions, Jabra… For people who talk to customers for a living like call center agents, traders, IT supporters or private bankers, great conversations are key to driving customer satisfaction. However, customer satisfaction is under pressure. Continue reading Why you need to give your employees the freedom to perform on every call
Salesforce Delivers the Next Generation of the World’s #1 Customer Service Platform
Salesforce introduced the next generation of Service Cloud, the #1 customer service platform. Built on the Salesforce Lightning component-based framework, companies can easily configure and set up Service Cloud for their organizations in a single day. With Lightning-Ready partner apps and Lightning App Builder for Service, companies can easily customize and extend Service Cloud. Continue reading Salesforce Delivers the Next Generation of the World’s #1 Customer Service Platform
Innovative Primary Care Provider ChenMed Deploys RingCentral Enterprise Cloud Communications Solutions to Deliver Excellent Patient Care Services
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that ChenMed, a physician-led, full-risk primary care market leader transforming healthcare for seniors, has deployed RingCentral Office® and RingCentral Contact Center™ cloud communications solutions. Based on the successful roll-out of 1,900 RingCentral Office seats, and the significant upgrade from ChenMed’s previous provider, ChenMed decided to also add over 300 RingCentral Contact Center seats. Continue reading Innovative Primary Care Provider ChenMed Deploys RingCentral Enterprise Cloud Communications Solutions to Deliver Excellent Patient Care Services
Avaya partners with Televerde to improve customer service and lock in sales
Avaya announced a new partnership with Televerde, a leader in B2B demand generation and inside sales solutions that helps the company better serve potential clients and improve sales. Continue reading Avaya partners with Televerde to improve customer service and lock in sales
Zang Office Delivers a Lifesaver to Marine Rescue Technologies Customer Support
Reliability is the Number One requirement for systems or devices used to keep people safe or rescue them from dangerous situations. For Marine Rescue Technologies (MRT), which provides marine safety equipment approved by the U.S. Coast Guard and other international organizations, reliability was also the Number One requirement driving the company to Zang Office for their cloud-based telephony system. Continue reading Zang Office Delivers a Lifesaver to Marine Rescue Technologies Customer Support
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing
TeleTech welcomes Jeff Marcoux as the company’s Vice President of Product Marketing. Jeff will be responsible for the strategic evolution of its customer experience solutions and service design innovation. Continue reading TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing