AGO Outsourcing are delighted to announce the appointment of Denise Cassidy as Contact Centre Operation Manager. Denise brings with her over seventeen years’ experience within the contact centre industry at British Gas. Continue reading AGO Outsourcing appoint senior contact centre operations manager
Daily Archives: July 18, 2017
Fusion Secures Multi-Year Contract to Provide Cloud Communications Solution to International Self-Storage Company
Fusion, a leading provider of cloud services, has secured a three-year, $350,000 cloud communications solution contract with an international self-storage company. The new customer, one of the largest providers of renewable energy within the self-storage industry operates 195 self-storage facilities with more than 15 million square feet of storage space in the United States, Canada and United Kingdom. Continue reading Fusion Secures Multi-Year Contract to Provide Cloud Communications Solution to International Self-Storage Company
CallMiner Reacts to Recent Industry Security Breach and Reaffirms its Robust Measures to Protect Personal Data
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics reaffirmed its multi-layered security procedures in response to the recent serious breach that occurred in the industry. The personal information of millions of customer records of a major telecom provider were recently exposed due to security lapses involving the actions of staff members of the provider’s technology supplier. Continue reading CallMiner Reacts to Recent Industry Security Breach and Reaffirms its Robust Measures to Protect Personal Data
Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces
Liveops, the leading provider of on-demand skilled workforces for customer service and sales announced the launch of Skill Builder, a customizable distance learning and development solution that enables enterprise organizations to develop highly skilled customer service agents. Liveops builds on its vision to tap into the higher-skilled gig economy by delivering learning solutions that equip flex and distributed workforces with essential skills development. Continue reading Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces
NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations announced that its premier solution, ContactWorld, has received TMC’s 2017 Communications Solutions Products of the Year Award. Continue reading NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award
Brand New CPM – The Launch of A New Brand Image
CPM first set up office in the UK in 1936 as an over-the-counter marketing agency and has continued to evolve and grow to become today’s global leader in integrated field sales, contact centre and digital sales services; representing over 200 blue chip global brands across a multitude of sectors. Continue reading Brand New CPM – The Launch of A New Brand Image