Unify, the Atos brand for communications software and services and a key component of Atos Digital Workplace, today introduced OpenScape Cloud, a new offering, delivering cloud-based communication and collaboration for today’s digital workplace. OpenScape Cloud is a highly flexible, personalized solution that enables today’s businesses to more effectively collaborate and drive increased productivity. Continue reading Unify Powers the Digital Workplace with OpenScape Cloud
Bournemouth-based Mandy Holford has been appointed by leading contact centre business Echo-U as director of customer services as it prepares to expand into the south. Continue reading New contact centre set to open in Bournemouth creating 150 jobs
Nearly half (48 per cent) of UK adults plan to activate new rights over their personal data, according to a poll* of 2,000 UK adults commissioned by SAS. The poll explores the nation’s sentiment towards upcoming legislative change that empowers consumers with new rights over how their personal data is handled by organisations. Fifteen per cent of adults polled even expressed their intention to activate their new rights in the same month that the General Data Protection Regulation (GDPR) comes into force on 25 May 2018. Continue reading Nearly half of UK adults polled intend to activate new personal data rights
Nick Smith at Teleopti gives 3 compelling reasons why RTA is here to stay… Scheduling disruptions are an everyday occurrence for frontline operations and a major headache for contact center leaders everywhere. Continue reading Real Time Adherence – what’s not to love?
Leading global business process outsourcing and customer experience expert, Webhelp, is putting its international experience and pedigree behind renewed efforts to transform the contact centre industry in South Africa. Continue reading Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa
Enghouse Interactive has recognised the significant achievements of several partners at its prestigious Winning Partnership Event in London. The continued momentum with the Enghouse Partners is, in part, fuelled by the alignment of its core contact centre offerings and the continued adoption of Microsoft’s Skype for Business platform. Continue reading Enghouse & Partners Recognise Success
Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Contact Center Outsourcing (CCO) – PEAK Matrix™ Assessment 2017. Continue reading Firstsource positioned as a “Major Contender” in the Everest Group’s Contact Center Outsourcing (CCO) PEAK Matrix™ Assessment 2017