Aeriandi, a leading provider of secure voice services and NICE, a global leader in cloud and on-premises enterprise software solutions, including advanced customer analytics, have announced a strategic partnership. Under the terms of the partnership, Aeriandi’s customers will have access to an easy to implement speech analytics solution that can analyse both real-time and archived calls. Continue reading Aeriandi expands secure voice services to offer NICE Nexidia Analytics
Daily Archives: July 19, 2017
Enghouse Interactive Releases Communications Center 10.0
Enghouse Interactive introduced version 10.0 of Enghouse Interactive Communications Center (CC 10.0), the latest iteration of its award-winning contact centre platform, which boasts new functionality and integration enhancements for agents to deliver an optimal omnichannel customer experience. Continue reading Enghouse Interactive Releases Communications Center 10.0
8×8 Introduces New Capabilities for Contact Centres to Deliver Enhanced Customer Experiences
8×8, the world’s first Communications Cloud provider announced new and enhanced capabilities for the 8×8 Virtual Contact Center® (VCC) solution, which will enable global midmarket and enterprise companies to better understand and respond to customer pain points, and also encourage closer collaboration among contact center agents and supervisors to improve the overall customer experience. Continue reading 8×8 Introduces New Capabilities for Contact Centres to Deliver Enhanced Customer Experiences
Arvato appoints new business development director to drive UK market growth
Business process outsourcing provider Arvato has strengthened its Customer Services and Public Sector business with the appointment of Fraser Tusler as Business Development Director. Reporting directly into Arvato’s board member and Sales and Solutions Director David Morton, Fraser will be driving new business opportunities across retail, automotive, high-tech and the public sector. Continue reading Arvato appoints new business development director to drive UK market growth
ALE and PGi deliver audio conferencing to maximise the UC&C experience
ALE, operating under the Alcatel-Lucent Enterprise brand announced it is working with PGi, the world’s largest dedicated provider of collaboration solutions, to deliver integrated high-definition (HD) audio conferencing for its collaborative communications platform, Rainbow. Continue reading ALE and PGi deliver audio conferencing to maximise the UC&C experience
TMC names Avaya a 2017 Communications Solutions Products of the Year Award Winner
Avaya announced that TMC, a global, integrated media company, has awarded Equinox a 2017 Communications Solutions Products of the Year Award. Continue reading TMC names Avaya a 2017 Communications Solutions Products of the Year Award Winner