Volvo Car UK appoints Nicola Langley as Customer Experience Development Manager

Volvo Car UK has reinforced its commitment to customer service with the appointment of Nicola Langley as Customer Experience Development Manager. In the newly created role, which comes into effect immediately, Nicola will be responsible for ensuring all Volvo customers receive the premium experience to match the company’s range of new premium cars.

Contact Centre CLUB

With Volvo’s continued product transformation, and the new customers this is attracting to the brand, Volvo has the opportunity and the responsibility to offer a genuine high-quality experience whenever a customer comes into contact with the brand.

Nicola joins Volvo from Onecom, where she was Customer Experience Director. Prior to that, she held customer experience management roles at Vodafone and Virgin Media, so brings invaluable non-automotive knowledge and experience to the company.

Nicola’s role within Volvo will involve working across the company’s training and customer relations departments and the Volvo dealer network to shape the way every customer experiences the brand. This all-encompassing approach will ensure consistency of service for all customers, whether they are new to Volvo or not.

Commenting on her appointment, Nicola said: “This is an incredibly exciting time to be joining Volvo. With the brand and its products in the middle of a revolution, there’s so much to engage with our customers about. This also makes now the perfect opportunity to shape the way everyone at Volvo works together to give our customers an easy and rewarding ownership experience.”

David Baddeley, Volvo Car UK’s Operations Director, said: “Nicola has a successful history of helping businesses improve their customer experiences, and her perspectives in this respect will be a great benefit for us as we cement our position in the premium car segment.”