Enghouse Systems announced it has broadened its contact center portfolio by acquiring Survox, Inc. of San Francisco. Survox is a well-established, multi-mode, voice-based survey automation software and services provider. Its offerings enable market research, facilitate opinion polling and enhance brand equity by efficiently conducting surveys.
The company’s open survey automation development platform delivers best-in-class phone-based research solutions. Its online survey tools provide the broadest set of survey options for customers available. Survox has over 75 client deployments, supported by more than 25 employees.
“The Survox solution enhances our contact center portfolio and empowers decision makers to gain fast, accurate insights from a precisely targeted set of respondents,” said Steve Sadler, Chairman and CEO of Enghouse. “We are very pleased to welcome Survox’s customers and employees to the Enghouse Interactive organization.”