Teleopti, a global provider of workforce management (WFM) software, has launched its new online calculator tools that help companies to see tangible benefits when applying its workforce management (WFM) solution. Using the free WFM Savings Calculator (and the ROI Calculator that Teleopti partners can use), companies can quickly see how using a workforce management solution could help to create optimised, cost-efficient schedules for customer-service agents, while ensuring staff wellbeing and a good working environment. Continue reading Teleopti’s new online calculators help companies see staff and cost benefits of Workforce Management tools
Monthly Archives: November 2017
TeleWare & Pennine team up to provide compliant recording offering to the channel
TeleWare, the leading communication technology business, and Pennine, the business communications specialist, have announced a partnership designed to offer TeleWare’s innovative call recording technology to even more customers in the run up to the regulation-filled 2018. Continue reading TeleWare & Pennine team up to provide compliant recording offering to the channel
Amdocs Named a Leader in Gartner’s 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs
Amdocs announced Gartner has positioned Amdocs as a Leader in its 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs*. This Gartner Magic Quadrant provides a snapshot of the market and vendors offering Integrated Revenue and Customer Management (IRCM) solutions for communications service providers (CSPs) and evaluates them on their completeness of vision and ability to execute. Continue reading Amdocs Named a Leader in Gartner’s 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs
Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths
Live customer engagement company, Vee24, has announced that Aurum Holdings is using video chat to provide online concierge service for customers shopping for luxury items with Goldsmiths, Watches of Switzerland, and launching soon with Mappin and Webb. This personal service, available from 8am to 10pm, 7 days a week, covers the full product range at Watches of Switzerland, and selected high value items at Goldsmiths, including engagement rings and luxury watches. Continue reading Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths
How GDPR will impact online retailers
Approximately 87 per cent of UK consumers bought at least one online product last year, and the UK is second only to Norway for making ecommerce purchases in Europe. With the industry booming, Roxanne Abercrombie, content strategist at live chat software specialist, Parker Software, explains how general data protection regulation (GDPR) will impact online retailers. Continue reading How GDPR will impact online retailers
Appirio, a Wipro Company, Expands Industry Expertise with Launch of New Solutions for Salesforce Lightning Bolt
Appirio, a Wipro company, unveiled several new solutions built on Salesforce Lightning to deliver highly personalised, industry-specific services. The solutions are all Lightning Bolts — frameworks that empower companies to accelerate the creation of communities, next-generation portals and customer-facing websites. Continue reading Appirio, a Wipro Company, Expands Industry Expertise with Launch of New Solutions for Salesforce Lightning Bolt