CGI survey findings confirm urgency for banks to deliver value-add services and evolve their business models

CGI released a new report, “Today’s Financial Consumer: Open for Business,” covering the results of its 2017 Global Financial Consumer Survey. Now in its fourth year, the survey assesses and provides insights into how consumers view their primary financial service providers, along with what consumers want and expect from their providers in the future. This year’s survey includes the views of 2,250 respondents across 9 countries. Continue reading CGI survey findings confirm urgency for banks to deliver value-add services and evolve their business models

NICE inContact CXone Further Expands SMS Functionality with Textel to Improve Customer Experience

NICE inContact, a NICE business announced that Textel is integrating its SMS application into NICE inContact CXoneTM, the world’s #1 cloud customer experience platform. Companies using CXone can further their SMS offering to address the growing need to more customer service channels. Continue reading NICE inContact CXone Further Expands SMS Functionality with Textel to Improve Customer Experience

New Genesys Subscription Model Paves Way for Growth and Flexibility

Genesys®, the global leader in omnichannel customer experience and contact center solutions, is expanding its consumption model and bringing new flexibility for on-premises and cloud customers by offering new subscription and customer success options for PureConnect™ and PureEngage™. Genesys PureCloud®, the company’s cloud-only solution, is already available as a subscription. Continue reading New Genesys Subscription Model Paves Way for Growth and Flexibility