CGI released a new report, “Today’s Financial Consumer: Open for Business,” covering the results of its 2017 Global Financial Consumer Survey. Now in its fourth year, the survey assesses and provides insights into how consumers view their primary financial service providers, along with what consumers want and expect from their providers in the future. This year’s survey includes the views of 2,250 respondents across 9 countries. Continue reading CGI survey findings confirm urgency for banks to deliver value-add services and evolve their business models
Monthly Archives: January 2018
Waddell & Reed Financial, Inc. Selects eGain for Omnichannel Customer Service
eGain, the leading provider of cloud-based customer engagement solutions announced that Waddell & Reed Financial, Inc. (NYSE: WDR) selected eGain Solve™ to provide omnichannel customer service. Continue reading Waddell & Reed Financial, Inc. Selects eGain for Omnichannel Customer Service
Puzzel expands into Finland with a new office in Helsinki
Puzzel (formerly Intelecom’s contact centre division) opens its first office in Finland and now covers the whole of the Nordic region with sales and support operations for its cloud-based contact centre solution. Continue reading Puzzel expands into Finland with a new office in Helsinki
NICE inContact CXone Further Expands SMS Functionality with Textel to Improve Customer Experience
NICE inContact, a NICE business announced that Textel is integrating its SMS application into NICE inContact CXoneTM, the world’s #1 cloud customer experience platform. Companies using CXone can further their SMS offering to address the growing need to more customer service channels. Continue reading NICE inContact CXone Further Expands SMS Functionality with Textel to Improve Customer Experience
3CLogic Releases New CTI Adaptor for Enterprise Telephony Systems
3CLogic announces it’s latest product, 3C Connect, designed to seamlessly integrate existing legacy or on-premise telephony systems, including Cisco, Avaya and Mitel, with leading CRM platforms, such as Salesforce, ServiceNow, Microsoft Dynamics, and SugarCRM. Continue reading 3CLogic Releases New CTI Adaptor for Enterprise Telephony Systems
New Genesys Subscription Model Paves Way for Growth and Flexibility
Genesys®, the global leader in omnichannel customer experience and contact center solutions, is expanding its consumption model and bringing new flexibility for on-premises and cloud customers by offering new subscription and customer success options for PureConnect™ and PureEngage™. Genesys PureCloud®, the company’s cloud-only solution, is already available as a subscription. Continue reading New Genesys Subscription Model Paves Way for Growth and Flexibility