Aspect Software announced multiple cloud workforce optimisation (WFO) contracts won in 2017 amounting to nearly 100,000 contact centre agent seats. The solutions will consolidate many disparate customer care organisations operating their own WFO systems, onto single Aspect platforms. Continue reading Cable Industry Switches to Aspect Software Cloud Solutions
Monthly Archives: January 2018
Vectra S.A. Transforms Customer Experience with Avaya
Avaya announced that Vectra S.A, one of Poland’s largest multimedia companies, has implemented Avaya’s customer engagement solutions to transform the customer experience for nearly one million subscribers. By deploying Avaya’s omnichannel contact center solution, Vectra can deliver a seamless and consistent experience to its subscribers, enhance service quality levels and optimize the efficiency levels of its team. Continue reading Vectra S.A. Transforms Customer Experience with Avaya
Wipro takes minority stake in Harte Hanks, an omni-channel marketing services leader
Wipro, a leading global information technology, consulting and business process services company and Harte Hanks announced that Wipro LLC (a wholly owned subsidiary of Wipro Limited) will invest $9.9 million in Harte Hanks and both companies will expand their existing partnership to offer end-to-end marketing technology services to customers. Continue reading Wipro takes minority stake in Harte Hanks, an omni-channel marketing services leader
Creative Virtual Named Best Self-Service Solutions Provider in the UK Corporate Excellence Awards
Creative Virtual was recently named ‘Best Self-Service Solutions Provider 2017’ in Corporate Vision Magazine’s UK Corporate Excellence Awards 2017. Winners were officially announced in early 2018. Continue reading Creative Virtual Named Best Self-Service Solutions Provider in the UK Corporate Excellence Awards
New Amdocs DigitalONE Platform to Transform Customer Care and Commerce for the Communications and Media Industry
Amdocs announced its newest offering to help its customers accelerate their journey to become digital service providers: Amdocs DigitalONE. DigitalOne is a digital enablement platform for customer care and commerce spanning the entire order lifecycle. Continue reading New Amdocs DigitalONE Platform to Transform Customer Care and Commerce for the Communications and Media Industry
Accenture & Oracle Take West Midlands Police on a Journey to Cloud for Enhanced Operations and Data Sharing
Accenture and Oracle announced that they have teamed with West Midlands Police (WMP) to successfully deploy a suite of Oracle Cloud applications designed to increase efficiencies and processes across the force. The project is one of the first implementations of cloud technology by a public safety agency in the U.K. Continue reading Accenture & Oracle Take West Midlands Police on a Journey to Cloud for Enhanced Operations and Data Sharing