TELUS International confirmed it has closed its previously announced acquisition of Xavient Information Systems, now rebranded as Xavient Digital – powered by TELUS International. With all conditions satisfied, TELUS International now holds a majority interest in Xavient and will purchase the remaining interest on or before December 31, 2020. Continue reading TELUS International completes acquisition of Xavient Information Systems
Daily Archives: February 6, 2018
Nuance Hits Biometric Boom; Reaches Milestone in Adoption of Authentication and Fraud Prevention Solutions
Nuance announced that its voice biometrics solution has hit a milestone for adoption of its authentication and fraud-prevention platform that is unsurpassed in the industry with over 300 million consumers making more than five billion successful voice authentications yearly using Nuance biometrics technology. Continue reading Nuance Hits Biometric Boom; Reaches Milestone in Adoption of Authentication and Fraud Prevention Solutions
Optus Business Signs Partnership With NICE InContact
Optus Business has partnered with NICE inContact to deliver NICE inContact CXone™, the company’s cloud-based, customer experience software throughout Australia. NICE inContact CXone™ improves a company’s ability to capture real-time information across the channels which customers use to contact a business, including online, instore and mobile. Continue reading Optus Business Signs Partnership With NICE InContact
Nuvias UC Now Distributing Revolabs Teleconferencing and Microphone Systems in the UK
The Nuvias UC Practice, formerly SIPHON, has added leading audio solutions from Revolabs as the newest product line in its unified communications (UC) portfolio. The move gives Nuvias partners access to world-renowned Revolabs and Yamaha UC technology and, thanks to the Yamaha YVC-1000MS Skype for Business-certified speakerphone, further strengthens Nuvias’ foothold in the Microsoft market. Continue reading Nuvias UC Now Distributing Revolabs Teleconferencing and Microphone Systems in the UK
Govia Thameslink Railway Cut Customer Response Times by 50% on Social Media with the help of CX Social from Clarabridge
Britain’s busiest rail company Govia Thameslink Railway (GTR) has halved customer response times after introducing new software. CX Social, a dedicated social communications platform from Clarabridge, monitors customer queries on social media across all four GTR brands—Southern, Gatwick Express, Thameslink and Great Northern. Continue reading Govia Thameslink Railway Cut Customer Response Times by 50% on Social Media with the help of CX Social from Clarabridge
Church’s Chicken to Strengthen Customer Contact Centre with Market Force Information
Church’s Chicken®, the international fried chicken brand, has selected Market Force Information® (Market Force) a leader in customer experience management, to manage guest and employee contact centre services for all of its domestic locations. Continue reading Church’s Chicken to Strengthen Customer Contact Centre with Market Force Information