Ultracomms partners with Six Degrees to combat credit card fraud with new PaySure secure telephone payment solution

Ultracomms, a leading PCI DSS Level 1 accredited service provider, and Six Degrees, an international managed cloud service provider announced a new partnership to deliver a fully hosted, secure payment solution. Through this partnership, Ultracomms and Six Degrees offer PaySure, a new solution that can be seamlessly deployed within the telephony network to provide complete payment security and remove the contact centre from the scope of PCI DSS controls. Continue reading Ultracomms partners with Six Degrees to combat credit card fraud with new PaySure secure telephone payment solution

Optus Business to Offer NICE inContact CXone™ Cloud Customer Experience Platform in Australia

NICE inContact announced that Optus Business has signed a strategic partnership with NICE inContact to deliver NICE inContact CXone™ cloud customer experience platform throughout Australia. NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations combining best- in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence — all on an Open Cloud Foundation. Continue reading Optus Business to Offer NICE inContact CXone™ Cloud Customer Experience Platform in Australia

Serenova Expands Executive Team to Drive Contact Center Innovation and Operational Excellence

Serenova announced two key changes to its executive team: CCaaS industry veteran Julian Critchfield has joined the company as Chief Operating Officer (COO); and Matt Despain, formerly Serenova’s Vice President of Product Management, has been appointed to Chief Product Officer (CPO). Continue reading Serenova Expands Executive Team to Drive Contact Center Innovation and Operational Excellence

HubSpot Announces Strategic Partnership with Google Cloud, Further Fueling the Growth of the HubSpot CRM

HubSpot announced that it has expanded its long-standing partnership with Google by adopting Google Cloud to expand its international cloud infrastructure. In addition to providing increased data security for HubSpot customers, the new partnership will also allow the company to invest more in its current Google Cloud product integrations and accelerate the growth of HubSpot’s Free CRM. Continue reading HubSpot Announces Strategic Partnership with Google Cloud, Further Fueling the Growth of the HubSpot CRM