NICE inContact announced that Optus Business has signed a strategic partnership with NICE inContact to deliver NICE inContact CXone™ cloud customer experience platform throughout Australia. NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations combining best- in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence — all on an Open Cloud Foundation. Continue reading Optus Business to Offer NICE inContact CXone™ Cloud Customer Experience Platform in Australia
Monthly Archives: February 2018
Serenova Expands Executive Team to Drive Contact Center Innovation and Operational Excellence
Serenova announced two key changes to its executive team: CCaaS industry veteran Julian Critchfield has joined the company as Chief Operating Officer (COO); and Matt Despain, formerly Serenova’s Vice President of Product Management, has been appointed to Chief Product Officer (CPO). Continue reading Serenova Expands Executive Team to Drive Contact Center Innovation and Operational Excellence
HubSpot Announces Strategic Partnership with Google Cloud, Further Fueling the Growth of the HubSpot CRM
HubSpot announced that it has expanded its long-standing partnership with Google by adopting Google Cloud to expand its international cloud infrastructure. In addition to providing increased data security for HubSpot customers, the new partnership will also allow the company to invest more in its current Google Cloud product integrations and accelerate the growth of HubSpot’s Free CRM. Continue reading HubSpot Announces Strategic Partnership with Google Cloud, Further Fueling the Growth of the HubSpot CRM
Verint Accelerates Workforce Engagement for Back-Office Operations with New Automation Capabilities
Verint® announced new workforce engagement capabilities for simplifying, modernizing and automating back-office operations. The back office* plays an important role in delivering a better customer experience, and organizations recognize that the back-office workforce is critical to achieving a differentiated customer engagement strategy. Continue reading Verint Accelerates Workforce Engagement for Back-Office Operations with New Automation Capabilities
Rakuten Communications & Content Guru Announce Strategic Partnership
Rakuten Communications, a subsidiary of global innovation leader Rakuten Inc., headquartered in Tokyo, and cloud communications specialist, Content Guru Ltd., have entered into a strategic partnership to deliver connect storm cloud contact centre solutions into the Japanese market. Continue reading Rakuten Communications & Content Guru Announce Strategic Partnership
Intelligence Partner Brings RingCentral Cloud Communications Solutions to Businesses in Spain
RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral announced that Intelligence Partner, a consulting leader in cloud computing solutions, has selected RingCentral as its exclusive cloud communications and collaboration solutions provider. Continue reading Intelligence Partner Brings RingCentral Cloud Communications Solutions to Businesses in Spain