New research by TeleWare, a leading communication technology business, has uncovered challenges experienced by employees with regards to information overload. With businesses of all shapes and sizes facing productivity issues as a result. Continue reading Information overload hitting employee productivity, research reveals
Monthly Archives: April 2018
CUA Invests in Customer Experience
Australia’s largest credit union CUA is expanding the implementation of its Member Experience program which has significantly increased all its key performance indicators and response rates. Continue reading CUA Invests in Customer Experience
Echo-U contact centre blooms with 100 new jobs for springtime
Newcastle customer contact centre Echo-U North is creating up to 100 permanent customer service advisor jobs for local people. Continue reading Echo-U contact centre blooms with 100 new jobs for springtime
West Corporation Closes Landmark Acquisition of Nasdaq’s Public Relations and Digital Media Businesses
West Corporation (“West” or the “Company”), a global leader in technology-enabled services, announced it has completed the acquisition of the public relations and digital media businesses (“Public Relations Solutions and Digital Media Services”) from Nasdaq (Nasdaq:NDAQ) for approximately $335 million. Continue reading West Corporation Closes Landmark Acquisition of Nasdaq’s Public Relations and Digital Media Businesses
Hastings Insurance Brokers chooses Solgari to deliver GDPR Compliant Cloud Business Communications Solution
Solgari, the global provider of compliant, integrated omni-channel cloud communications services announced the delivery of an insurance focused communications solution to Hastings Insurance Brokers, a leading Irish brokerage company. By integrating all Hastings’ customer communication channels – voice and SMS – in the cloud, Solgari also automatically meets the company’s GDPR compliance needs by recording and archiving all channels in an encrypted military grade hosting environment. Continue reading Hastings Insurance Brokers chooses Solgari to deliver GDPR Compliant Cloud Business Communications Solution
Introducing Gen Z – “Millennials on Steroids”
The worldwide director of J Walter Thompson’s Innovation Group, Lucie Greene, famously referred to Gen Z or Gen Zers as “millennials on steroids”[i]. Born in the late 1990s to the 2010s, this Snapchat, Smartphone generation are the first true digital natives (having never known a world without the Internet) and they are about to enter the workforce. Continue reading Introducing Gen Z – “Millennials on Steroids”