8×8 announced the acquisition of MarianaIQ (MIQ), a high-growth Silicon Valley startup, as part of the strategic investments it has been making in AI and Machine Learning. MIQ brings deep learning capabilities to the newly announced X Series to transform both employee and customer experience. Continue reading 8×8 Acquires MarianaIQ to Strengthen AI Capabilities for Enterprise Communications
Monthly Archives: May 2018
Booking.com opens first call centre in Baltics, to employ 900 people
Today (15th May 2018) Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay and digital technology leader, celebrated the official opening of the first call centre in the Baltic region to support Booking.com customers and partners. Continue reading Booking.com opens first call centre in Baltics, to employ 900 people
Arco Selects RingCentral for New National Customer Engagement Centre
RingCentral UK has been selected by Arco, the UK’s leading Safety Company, as the foundational technology for its new National Customer Engagement Centre. RingCentral’s Contact Centre solution will be deployed as part of an ongoing Arco strategy of business investment with the aim of moving towards agile cloud infrastructure and process. Continue reading Arco Selects RingCentral for New National Customer Engagement Centre
Daisy Group helps Bakkavor improve its customer experience with Mitel cloud solutions
Daisy Group, the UK’s largest independent provider of business communications, IT and cloud services, has signed an agreement with the UK’s leading provider of fresh prepared food, Bakkavor. Continue reading Daisy Group helps Bakkavor improve its customer experience with Mitel cloud solutions
Sekure Merchant Solutions Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that Sekure Merchant Solutions is seeing early success in its implementation of CallMiner Eureka as its speech and engagement analytics solution. CallMiner Eureka is provided to Sekure Merchant Solutions through their cloud contact centre provider Five9, a CallMiner reseller. Continue reading Sekure Merchant Solutions Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions
NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalization
NICE announced the release of its NICE Adaptive Workforce Optimization (AWFO) solution version 2.0, that personalizes performance development processes and activities including training and coaching to improve employee engagement. Continue reading NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalization