Fuze announced the launch of Fuze 5.0. With shifts in how large companies are thinking about their workforce––and the mix of full time employees, contractors, and outside partners––the definition of teams has evolved. Fuze 5.0 helps businesses streamline communications and collaboration for the extended team ecosystems that exist in modern companies. Continue reading Fuze Empowers the Digital Workforce with Launch of Fuze 5.0
Monthly Archives: May 2018
Voice Communication Disruptor Natterbox Appoints New Chairman
Natterbox announces that it has appointed Mark Quartermaine as its new Chairman as part of the company’s ambitious growth strategy. As the world’s first global business phone system managed entirely within Salesforce, the Natterbox platform allows companies to revolutionise interactions with customers over the phone and provide them with a much more streamlined, informed and personalised experience. Continue reading Voice Communication Disruptor Natterbox Appoints New Chairman
Medallia Expands in Europe to Grow Customer Experience Market
Medallia announced the opening of a new office in Munich, Germany, a production data center facility in Frankfurt, and the appointment of Thomas Kühlewein as Area Vice President Central EMEA. The expansion is part of Medallia’s strategy to extend its footprint throughout Europe to better serve the needs of its European customers including Generali, SAP, and Zurich. Continue reading Medallia Expands in Europe to Grow Customer Experience Market
Bright Pattern integrates with Google to provide Text-to-Speech
Bright Pattern announces its integration with Google Cloud Text-to-Speech functionality. Powered by Google Cloud Machine Learning, the integration applies the most advanced deep learning neural network algorithms to produce text-to-speech in a variety of languages. Continue reading Bright Pattern integrates with Google to provide Text-to-Speech
Pitney Bowes Launches Chatbot Platform to Engage Consumers through Messaging Applications
Pitney Bowes announced the global release of its first fast and adaptable chatbot platform, EngageOne Converse. Part of the EngageOne suite of customer engagement solutions, Converse is an intelligent self-service technology, designed to integrate data and location information into leading messaging software to help support the 55 percent of consumers who currently welcome customer support through chatbots. Continue reading Pitney Bowes Launches Chatbot Platform to Engage Consumers through Messaging Applications
UK outsourcing market dominated by financial services and retail businesses in Q1
Outsourcing contracts worth £718 million were signed in the UK between January and March, with financial services and retail businesses the most active buyers, according to the Arvato UK Outsourcing Index. Continue reading UK outsourcing market dominated by financial services and retail businesses in Q1