Electricity North West has signed a new contract to deploy an omni-channel cloud contact centre solution on the storm® platform. The deal extends Electricity North West’s existing automated contact handling solution, which went live in 2016 and uses the scalability of storm to handle the enormous surges in demand that can occur during network disruptions. Continue reading Electricity North West Supercharges Customer Contact with storm® →

Marshall Sterling, a London headquartered investment management organisation, has deployed TeleWare’s Re:Call app to meet regulatory requirements. Continue reading Marshall Sterling implements Re:Call from TeleWare for regulatory compliance →

Emirates Transport, one of the largest transportation and logistics services companies in the Middle East, will implement Oracle Cloud Applications to drive a major digital transformation across all its core business operations. Continue reading UAE’s Emirates Transport Chooses Oracle Cloud to Drive Rapid Expansion and Deliver Exceptional Customer Experience →

Bright Pattern, a leading provider of omnichannel cloud contact centre software, helps Transcosmos provide exceptional localized customer care for international clients. Continue reading Transcosmos Powers Global Omnichannel Customer Service with Bright Pattern Cloud Contact Centre →

Ytel, a leading provider of communications software for businesses through a programmable API and contact centre software, revealed that one of its newest customers has broken all sales records by harnessing Ytel API and contact centre technology. Continue reading One of the Nation’s Largest Solar Installers Selects Ytel to Enhance Customer Service Capabilities →