Amazon has retained the top spot in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service. With a customer satisfaction score of 86.7 points (out of 100) this is the sixth consecutive time consumers have rated Amazon number one. Continue reading Amazon retains top spot for customer satisfaction as turmoil on the UK high street continues
Monthly Archives: July 2018
Half of all finance back-office processes to be automated
More than two fifths (41 per cent) of finance back-office processes could be automated in the next five years, a new study from global customer services provider Arvato CRM Solutions and management consulting firm A.T Kearney has found. Continue reading Half of all finance back-office processes to be automated
IMImobile expands digital customer engagement strategy in North America with completion of Impact Mobile acquisition
IMImobile PLC., a global cloud communications software and solutions provider, is pleased to announce it has completed the acquisition of Impact Mobile Inc., Canada’s leading provider of end-to-end mobile engagement solutions from Dealnet Capital Corporation. Continue reading IMImobile expands digital customer engagement strategy in North America with completion of Impact Mobile acquisition
Vizolution opens new Silicon Valley-inspired Swansea headquarters
Vizolution is excited to announce it has moved operations to a brand new purpose-built premises in Swansea. Continue reading Vizolution opens new Silicon Valley-inspired Swansea headquarters
IMImobile SA launches MiniMailers
IMImobile SA is pleased to announce the launch of its new commercial messaging service, MiniMailers, a rich media messaging solution that is delivered directly to a consumer’s messaging inbox. Continue reading IMImobile SA launches MiniMailers
Consumer Intelligence appoints Echo to handle mystery shopper brief
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. The data analytics and insight company, which works on behalf of insurance and finance providers, approached Echo with a view to embed its mystery shopper operation, which makes calls to insurance providers’ quotation lines, into a specialist contact centre environment. Continue reading Consumer Intelligence appoints Echo to handle mystery shopper brief