Talkdesk, the fastest growing Contact Centre as a Service provider, announced that SICOM Systems, Inc., a leading best-of-breed provider of end-to-end technologies and services for quick service and fast casual restaurants, has expanded to 300 seats on Talkdesk’s enterprise contact centre platform. Continue reading SICOM Doubles Footprint with 300 Seats on Talkdesk Enterprise Contact Center Platform
Monthly Archives: July 2018
Eckoh wins new contract through Capita partnership worth £1.4m
Eckoh, the global provider of secure payment products and customer contact solutions, announces a new contract win with its UK channel partner, Capita Customer Management (“Capita”). This is Eckoh’s fifth significant contract win through the Capita channel since the partnership was created in 2013. Continue reading Eckoh wins new contract through Capita partnership worth £1.4m
Comprehensive New UK Cloud Communications Service for Office 365 Customers
Altigen Communications, a Silicon Valley based provider of Hosted Skype for Business and Contact Centre solutions, and iomart Group PLC, the managed cloud services specialist, announce a strategic partnership to deliver a comprehensive UK-based cloud communications service providing a one stop solution for modern business communications. Continue reading Comprehensive New UK Cloud Communications Service for Office 365 Customers
ZephyrTel Welcomes Three New Companies into Its Portfolio of Software Products Serving the Global Telecommunications Sector
ZephyrTel, a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry, is pleased to announce it has acquired three new companies into its portfolio – VoltDelta, PeerApp and Mobilology, effective immediately. Continue reading ZephyrTel Welcomes Three New Companies into Its Portfolio of Software Products Serving the Global Telecommunications Sector
Forrester Acquires FeedbackNow and GlimpzIt
Forrester announced that it has acquired FeedbackNow, a maker of physical buttons and monitoring software that companies deploy to measure, analyze, and improve customer experience. Forrester also acquired GlimpzIt, an artificial intelligence and machine-learning provider based in San Francisco. Continue reading Forrester Acquires FeedbackNow and GlimpzIt
ESW Capital Announces Acquisition of ResponseTek
ESW Capital announced that it has acquired ResponseTek, the leader in enterprise customer experience management (CEM) software solutions. World market leaders in finance, telecommunications and retail – including 40 leading telcos and Bloomberg’s top ranked bank – trust ResponseTek to drive millions of customer interactions every week. Continue reading ESW Capital Announces Acquisition of ResponseTek