NICE inContact, a NICE business, announced its 2018 DEVone Partner Award winners, who were recognized at the NICE inContact second annual DEVone Partner Conference attended by more than 350 partners and NICE inContact employees. Nearly half of all 100-plus DEVone partners showcased and demonstrated products built for NICE inContact CXone, the world’s #1 cloud customer experience platform.
DEVone Partner Award winners demonstrate innovative and collaborative integrations with NICE inContact CXone to enhance customer experience, as well as a shared vision for CXone. Winners were recognized in the following categories:
INNOVATOR AWARD: IMImobile and BrandEmbassy were each recognized for recently developing products that help contact centers efficiently deliver great CX and integrate with the NICE inContact CXone cloud platform. With additional messaging, social channels and advanced chat from these partners, CXone helps improve first contact resolution and reduce inbound call volumes.
RISING STAR AWARD: Textel and Lightico each earned recognition as a new partner showing active engagement and collaboration with NICE inContact co-marketing activities, sponsorships, and opportunities to engage with the sales and services teams. With advanced mobile customer service features from these partners, CXone helps companies differentiate customer service to efficiently and effectively reach users who expect the best service possible using their mobile devices.
THOUGHT LEADER AWARD: SmartAction and BenchmarkPortal were recognized for helping to educate the market on how to transform customer experience by contributing guest blog posts, acting as panelists, and presenting with NICE inContact at Interactions, the NICE inContact user conference. With efficient omnichannel customer self-service and automated KPI benchmarking features from these partners, CXone helps companies better compete and elevate the customer experience.
CONNECTION AWARD: NobelBiz earned this award as a partner who connected their technology most often with CXone for NICE inContact customers in the last year. Not only does this require technology that adds real value, but also requires technology that has deep and flexible integration to expedite the plug-in process. With the ability to present a more familiar or local number from this partner, CXone helps companies efficiently and effectively reach more customers through increased outbound contact rates and returned call rates.
The 2018 DEVone Partner Awards concluded the successful showcase that featured NICE inContact DEVone partner companies, product presentations, and first looks into the ground-breaking ways CXone can be customized with DEVone partner applications.
“It’s exciting to see so many innovative applications integrated with the NICE inContact CXone platform, empowering customers to deliver exceptional customer experiences,” said Paul Jarman, CEO NICE inContact. “The annual DEVone Partner Conference provides a great look into how the customer journey can be enhanced with CXone, and the awards highlight the most outstanding achievements by DEVone partners.”
NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all on an Open Cloud Foundation.
DEVone offers customers and partners broad tools and resources to enable them to create new applications on CXone, including extensive documentation and support, and access to an online developer community. Companies interested in how each company works with CXone can visit CXexchange to learn more about the applications and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their applications ready to integrate easily with CXone.