Genesys® is ranked within the top five vendors by revenue in the recent Gartner1 report: “Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017.” Genesys believes the recognition validates the company as a top-tier Customer Experience and Relationship Management (CERM) player and highlights its position as the only pure-play customer experience company among the five highest-ranking vendors. Continue reading Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis
Daily Archives: September 19, 2018
Everest Group Distinguishes Teleperformance as a Leader and Star Performer in the Contact Centre Outsourcing Assessment
Teleperformance, the worldwide leader in omnichannel customer experience management announced the company was recognized as a Leader and a Star Performer in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2018. Teleperformance is the only service provider with substantial scale across all geographies and industry verticals and this marks the sixth consecutive year Teleperformance has been recognized as a global Leader by Everest Group. Continue reading Everest Group Distinguishes Teleperformance as a Leader and Star Performer in the Contact Centre Outsourcing Assessment