SurveyMonkey, a leading global survey software company, announced that it has expanded the survey text analysis capabilities of its product platform with new AI-based features that utilize machine learning and natural language processing technology. Continue reading SurveyMonkey Launches New AI-Driven Analysis Features to Help Enterprise Customers Uncover Business Critical Insights
Monthly Archives: April 2019
Voxbone Announces Tailored Enterprise-Grade Platform
Communications-as-a-Service (CaaS) leader Voxbone is celebrating the launch of its enterprise platform. Built to meet the specific communication needs of business end users, the Voxbone platform is a one-stop shop for voice and messaging in 65 countries around the world. Continue reading Voxbone Announces Tailored Enterprise-Grade Platform
Almawave Recognized by Frost & Sullivan for its Customer Experience Management Solutions
Based on its recent analysis of the European customer management BPO market, Frost & Sullivan recognises Almawave, a subsidiary of the AlmavivA Group, with the 2019 Enabling Technology Leadership Award in Europe. Continue reading Almawave Recognized by Frost & Sullivan for its Customer Experience Management Solutions
National Express Uses Teleopti Workforce Management to Keep Passengers on the Move
Teleopti announced that National Express, the largest operator of coach services in the UK, is using its workforce management (WFM) solution to create schedules for over 160 frontline employees, working complex shift patterns in its customer service centre. Continue reading National Express Uses Teleopti Workforce Management to Keep Passengers on the Move
LogMeIn Forges Path to Eliminate CX Barriers with Bold360 Real-Time Agent Collaboration
LogMeIn furthered its vision to improve customer experience by delivering new tools that enable agents to work together to solve complex customer issues. Through enhanced agent collaboration capabilities, Bold360 removes the barriers commonly associated with poor customer experiences — including siloed communication and frustrating escalation paths. Continue reading LogMeIn Forges Path to Eliminate CX Barriers with Bold360 Real-Time Agent Collaboration
Bright Pattern Contact Centre Selected by Global Cybersecurity Firm Sysnet
Sysnet is a global, industry leading, cyber security organisation that provides business focused solutions to solve organisational security challenges, reducing risk and strengthening security with headquarters in Dublin and offices around the globe. Continue reading Bright Pattern Contact Centre Selected by Global Cybersecurity Firm Sysnet