Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced its FastTrack180 homeworking solution for businesses looking to switch rapidly to remote working. The homeworking solution simply requires agents to have access to a web browser and a mobile phone or landline. Continue reading Cirrus launches new FastTrack180 Homeworking solution
Daily Archives: April 9, 2020
CitNOW Drives Business Transformation with Vonage
Vonage announced that CitNOW has implemented Vonage’s fully-integrated unified communications and contact centre solutions to drive better customer experiences and support its global expansion. Continue reading CitNOW Drives Business Transformation with Vonage
Pandora Chooses Medallia to Understand and Optimize Digital Experience
Medallia, the global leader in experience management announced Pandora, the world’s leading jewelry brand known for its customizable charm bracelets, rings, and necklaces, has selected Medallia Experience Cloud to provide a unified view of the customer experience across critical digital touchpoints. Continue reading Pandora Chooses Medallia to Understand and Optimize Digital Experience
Avaya Extends AI and Cloud Integration with Google Cloud To Provide Customers with More Intelligent, Flexible Solutions
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is furthering its integration with Google Cloud to fully leverage the AI and cloud capabilities of both companies, providing Avaya clients with new capabilities to enhance their customer experience and achieve desired business outcomes. Continue reading Avaya Extends AI and Cloud Integration with Google Cloud To Provide Customers with More Intelligent, Flexible Solutions
Automation Anywhere Launches New RPA Solutions to Respond to Global COVID-19 Pandemic
Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced intelligent automation solutions to empower governments, healthcare organisations and enterprises to implement remote working and business continuity programs as they navigate the challenges caused by COVID-19. Continue reading Automation Anywhere Launches New RPA Solutions to Respond to Global COVID-19 Pandemic
Advisors Excel chooses Talkdesk cloud to support 700 agents
Talkdesk® announced Advisors Excel® selected Talkdesk to power its customer service operations. Frustrated by the inability of their legacy, on-premises system to scale with the company’s significant growth, Advisors Excel chose Talkdesk Enterprise Cloud Contact Center™ to set themselves apart through superior customer experience. Advisors Excel will immediately move 700 agents onto Talkdesk with plans to grow by nearly 4x in 2020. Continue reading Advisors Excel chooses Talkdesk cloud to support 700 agents