Vonage announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering exceptional experiences. Continue reading Crunch Selects Vonage to Transform Business Communications
Daily Archives: April 8, 2020
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders
TTEC, a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that makes CX continuity possible in days—not weeks. Continue reading T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders
Khoros Launches Khoros Modern Chat
Khoros, the global leader in customer engagement software announced its Spring Innovation Release, featuring a new product to expand the Khoros Care solution: Khoros Modern Chat, which enables brands to chat live in real-time or anytime with customers and prospects. Continue reading Khoros Launches Khoros Modern Chat
LogMeIn Launches FAQ Web Widget
LogMeIn has launched the Bold360 Rapid Response FAQ Web Widget to help businesses manage the increase in volume and complexity of questions related to COVID-19 from both customers and employees. Continue reading LogMeIn Launches FAQ Web Widget
Businesses and Organizations Keep Employees Productive and Responsive Through Disruption with 8×8 Business Readiness Kit
8×8 announced a readiness kit that helps businesses and organizations prepare their employees to safely and securely work from home. The kit, available for 8×8 customers at support.8×8.com, provides the tools and resources to enable remote work readiness without sacrificing enterprise security, employee productivity and collaboration or customer responsiveness. Continue reading Businesses and Organizations Keep Employees Productive and Responsive Through Disruption with 8×8 Business Readiness Kit
Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls
Five9 announced that the company partnered with one of the largest global telecommunications companies to stand up and host a COVID-19 financial relief hotline that is facilitating 30,000 concurrent calls. Continue reading Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls