T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders

TTEC, a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that makes CX continuity possible in days—not weeks. Continue reading T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders

Businesses and Organizations Keep Employees Productive and Responsive Through Disruption with 8×8 Business Readiness Kit

8×8 announced a readiness kit that helps businesses and organizations prepare their employees to safely and securely work from home. The kit, available for 8×8 customers at support.8×8.com, provides the tools and resources to enable remote work readiness without sacrificing enterprise security, employee productivity and collaboration or customer responsiveness. Continue reading Businesses and Organizations Keep Employees Productive and Responsive Through Disruption with 8×8 Business Readiness Kit

Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls

Five9 announced that the company partnered with one of the largest global telecommunications companies to stand up and host a COVID-19 financial relief hotline that is facilitating 30,000 concurrent calls. Continue reading Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls

UJET Announces Salesforce Sales Cloud Integration

UJET Inc., a leading provider of customer support communications and solutions, announced their integration into the Salesforce Sales Cloud. Beyond our deep Service Cloud integration, this new Salesforce connectivity provides a specialized integration and leverages UJET’s modern communications platform for the express purpose of supporting sales focused communication sessions. Continue reading UJET Announces Salesforce Sales Cloud Integration