The Coca-Cola Company announced a five-year agreement with Microsoft to standardize its business operations on Microsoft’s cloud and deliver rich new digital experiences that will provide innovative solutions to modernize how the company engages with employees and customers. Continue reading The Coca-Cola Company announces strategic partnership with Microsoft to transform global engagement and experiences
Daily Archives: April 28, 2020
Vocalcom reinvents the customer experience with Vocalcom Hermes360
Vocalcom, the global leader in customer experience and omnichannel contact centre solutions, unveils its new contact centre solution Vocalcom Hermes360, available in the Cloud or on-premise. Intuitive, omnichannel, and AI-ready, Vocalcom Hermes360 allows contact centres to improve the agent experience and customer satisfaction at the same time, regardless of location or communication channel used. Continue reading Vocalcom reinvents the customer experience with Vocalcom Hermes360
C3.ai selects Microsoft Dynamics 365 and Teams to power the next phase of growth
C3.ai, a leading innovator in enterprise AI software for accelerating digital transformation, announced plans to collaborate with Microsoft Corp. to enhance C3.ai’s global customer experience and elevate sales performance using intelligent cloud technology. Continue reading C3.ai selects Microsoft Dynamics 365 and Teams to power the next phase of growth
Talkdesk launches Talkdesk CXTalent and Talkdesk Academy
Talkdesk® announced Talkdesk CXTalent™, a talent job platform for agents, supervisors and system administrators that connects skilled individuals seeking work-from-home jobs with innovative companies hiring contact centre workforce. Continue reading Talkdesk launches Talkdesk CXTalent and Talkdesk Academy
Bright Pattern Announces Partnership with NewGO to Power Digital Transformation for Contact Centres
Bright Pattern announces its partnership with NewGO, leading provider of CX solutions, to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with NewGO professional services provides the most innovative and effortless omnichannel solution to midsize and enterprise companies. Continue reading Bright Pattern Announces Partnership with NewGO to Power Digital Transformation for Contact Centres
AWS Announces General Availability of Amazon Augmented Artificial Intelligence (A2I)
Amazon Web Services (AWS), an Amazon.com company, announced the general availability of Amazon Augmented Artificial Intelligence (A2I), a fully managed service that makes it easy to add human review to machine learning predictions to improve model and application accuracy by continuously identifying and improving low confidence predictions. Continue reading AWS Announces General Availability of Amazon Augmented Artificial Intelligence (A2I)