Daily Archives: April 27, 2020

Market Research

New Research Shows Almost Two Thirds of Adults Have Experienced Phone Fear

Almost two thirds (63%) of UK adults have experienced phone fear – feeling reluctant or nervous about making or receiving a routine phone call – with almost one in five (19%) stating they feel it “all of the time”. This is according to research from cloud telephony specialist, Natterbox. Continue reading New Research Shows Almost Two Thirds of Adults Have Experienced Phone Fear →

Technology

Mopinion announces integration with digital experience analytics software Contentsquare

Mopinion is proud to announce a new and robust software integration with Contentsquare. This powerful alliance between digital experience analytics and customer feedback combines meaningful context from the customer journey with in-depth voice of the customer data, giving users a full view of the digital customer experience. Continue reading Mopinion announces integration with digital experience analytics software Contentsquare →

Technology

Speakeasy AI Releases Enhanced Conversational AI Capabilities with Voice Bot, Sky™

Speakeasy AI announced the release and general availability of its next generation conversational voice bot, Sky™. This latest release works seamlessly within the Speakeasy AI solution, including Amplify™ customer journey reporting and Nerv™, our custom voice neural net. Continue reading Speakeasy AI Releases Enhanced Conversational AI Capabilities with Voice Bot, Sky™ →