Natterbox Secures £7.5m of Growth Equity Funding From Octopus Investments

Natterbox, a leading provider of global voice cloud services, has secured £7.5m of growth equity funding from the Development Capital team at Octopus Investments. The high growth UK scale-up will use the capital to support its continued global expansion, strengthen its sales and marketing operations, and further invest in its rapidly growing customer success and product development teams. Continue reading Natterbox Secures £7.5m of Growth Equity Funding From Octopus Investments

CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience

Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. Continue reading CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience

Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform

Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform. Kustomer IQ is empowering companies to do more with less, and operate as efficiently as possible in the face of a reduction of resources. Continue reading Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform

Encoded partners with Cashflows

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced a new partnership with Cambridge-based Omni-Channel Payments Provider, Cashflows. The partnership will leverage the knowledge and technology of both companies to enable safer card payments and help reduce the number of declined transactions for merchants. Continue reading Encoded partners with Cashflows

Funlab Selects Natterbox to Enhance Its Customer Service Offering

FunLab, a leader in the hospitality-driven entertainment space has partnered with Natterbox to streamline its customer sales and service capability. FunLab has rolled out Natterbox’s cloud-based telephony system for its national contact centre and concierge service, enabling its workforce to be more efficient and improve the service it offers to both existing customers and prospects. Continue reading Funlab Selects Natterbox to Enhance Its Customer Service Offering