Verizon Business announced that it has entered into a definitive agreement to acquire BlueJeans Network, a trusted enterprise-grade video conferencing and event platform. Continue reading Verizon Business enters into agreement to acquire BlueJeans
Daily Archives: April 20, 2020
Conversocial Offers Apple Business Chat to Help Businesses Connect With Customers via Messaging
Conversocial announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on Apple products. Continue reading Conversocial Offers Apple Business Chat to Help Businesses Connect With Customers via Messaging
Nuance Launches Nuance Mix DIY Toolset, Opens Access to Market-Leading Conversational AI
Nuance® announced the launch of Nuance Mix, an open enterprise-grade, software-as-a-service (SaaS) tooling suite for creating advanced conversational experiences that power Virtual Assistants (VA) and IVR using Nuance’s industry-leading and cloud-agnostic Conversational AI. Continue reading Nuance Launches Nuance Mix DIY Toolset, Opens Access to Market-Leading Conversational AI
LogMeIn Virtualizes Face-to-Face Tech Support with Rescue Live Lens
LogMeIn is making it simple and safe for organizations to provide exceptional customer and employee experiences with enhanced visual support solutions. Building on LogMeIn’s industry leading remote support offer Rescue Lens, the new Rescue Live Lens elevates video-based support to the next level by eliminating the need to download and install an app, providing a more seamless and convenient user experience. Continue reading LogMeIn Virtualizes Face-to-Face Tech Support with Rescue Live Lens
CXone@home is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While Working at Home
NICE inContact, a NICE business and the leader in cloud contact centre solutions announced that its CXone@home offering has been expanded to include the complete suite of workforce engagement and optimization (WFO) capabilities to ensure agents are productive while working from home. Continue reading CXone@home is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While Working at Home
Fortune 100 Media Company Moves 10,000 Seats to Talkdesk Cloud Contact Centre Solutions
Talkdesk® announced a global, Fortune 100 media conglomerate selected Talkdesk to power its customer service operations. The company will move more than 10,000 customer service agents in 18 European countries, including several Business Process Outsourcers (BPO), onto Talkdesk in the largest, single-instance cloud contact centre deployment. Continue reading Fortune 100 Media Company Moves 10,000 Seats to Talkdesk Cloud Contact Centre Solutions