A contact centre in North Wales has secured a new contract with National Rail Enquiries after quickly adapting its business to facilitate call handling at home. Continue reading PTI Cymru secure new contact centre contract win
Daily Archives: April 29, 2020
Cirrus expands leadership team with two key appointments to support next growth phase
Cirrus, an award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced two senior level appointments to its leadership team. Dean Cook joins as Finance Director and Bernard Ross joins as Customer Operations Director. Continue reading Cirrus expands leadership team with two key appointments to support next growth phase
Google and AudioCodes Collaborate to Bring Telephony Voice Services to Google Dialogflow Virtual Agents
AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace announced that it is collaborating with Google to integrate telephony voice services with virtual agents developed with the Google Dialogflow bot framework. Continue reading Google and AudioCodes Collaborate to Bring Telephony Voice Services to Google Dialogflow Virtual Agents
Vision Critical Introduces Touchpoint App For Broad Engagement
Vision Critical introduced its latest innovations to improve customer experience. Touchpoint is a new cloud-based application that enables brands to create quick and engaging interactions with broader customer bases while also extending the already deep functionality within the Sparq communities platform to collect actionable customer insights. Continue reading Vision Critical Introduces Touchpoint App For Broad Engagement
Cupola Ensures Business Continuity for Its Customers with Enhancements to Contact Centre Capabilities
Recognizing the urgent need for organizations to maintain business continuity through the current global crisis, Cupola Teleservices, the Middle East’s pioneer in outsourced contact centre services has worked with Avaya, its trusted partner for advanced contact centre and collaboration solutions, to further enhance its contact centre capabilities. Continue reading Cupola Ensures Business Continuity for Its Customers with Enhancements to Contact Centre Capabilities