NICE announced WEM@home, a new offering that provides advanced remote management capabilities to maintain productivity and service levels to organizations globally. Continue reading NICE Launches WEM@home, Helping Organizations Maintain Service Levels and Agent Engagement While Working From Home
Monthly Archives: March 2020
EBI.AI launches free CoronaBot
EBI.AI, one of the most advanced Artificial Intelligence (AI) labs in the UK, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency. Continue reading EBI.AI launches free CoronaBot
Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce Remotely
With Contact Centres all over the globe facing the reality of home working for the foreseeable future, real-time adherence is going to be vital to protect service levels… Continue reading Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce Remotely
Kuoni sets up new call centre to help customers with their travel plans
Luxury travel company Kuoni has launched a new central call centre, powered by a 40-strong team of well-travelled, highly experienced personal travel experts working from home. Continue reading Kuoni sets up new call centre to help customers with their travel plans
Avaya and RingCentral Announce Avaya Cloud Office is Now Generally Available
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions announced general availability of the highly anticipated Avaya Cloud Office™ by RingCentral® solution. Continue reading Avaya and RingCentral Announce Avaya Cloud Office is Now Generally Available
IT Naturally moves to Talkdesk
Talkdesk® announced IT Naturally selected Talkdesk as its contact centre solution. A leading provider of IT support and transformation, IT Naturally chose Talkdesk to support business continuity initiatives, keep operations moving forward and equip agents with best-in-class tools to work from anywhere. Continue reading IT Naturally moves to Talkdesk
Enghouse Vidyo Helps Health Systems Scale Telemedicine To Mitigate Coronavirus Risk
Vidyo (Enghouse Vidyo), a leader in embedded video technology, announced a program to help its telemedicine clients dramatically scale to combat the Coronavirus pandemic. Continue reading Enghouse Vidyo Helps Health Systems Scale Telemedicine To Mitigate Coronavirus Risk
AVANT Communications Deploys 8×8 to Modernise Its Communications and Video Collaboration
8×8 announced that AVANT Communications, a platform for IT decision-making for next generation technologies, has deployed the 8×8 X Series Unified Communications as a Service (UCaaS) solution to help enhance the employee experience for their mobile and remote workforce in the United States and United Kingdom. Continue reading AVANT Communications Deploys 8×8 to Modernise Its Communications and Video Collaboration
Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America
Sinch AB, a global leader in cloud communications for mobile customer engagement, has agreed to combine with Wavy to advance innovation globally and to build a leading position in next-generation conversational marketing in Latin America and around the world. Continue reading Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America
Sensée announces 1000 new UK work-at-home contact centre jobs
Homeworking specialist Sensée is creating 500 new permanent and 500 new temporary positions to meet the growing demand from its clients for work-at-home staff. Continue reading Sensée announces 1000 new UK work-at-home contact centre jobs