Vocalcom, the global leader in customer experience and omnichannel contact centre solutions in the Cloud, demonstrates strong ambitions with two-digit growth and reorganizes its executive committee to assist this new dynamic. Continue reading Vocalcom accelerates its growth strategy →

Syntec has launched CardEasy Digital to provide PCI DSS-compliant card payment services worldwide for digital communication channels in contact centres such as e-mail, SMS, webchat, WhatsApp, social media and chatbots. Consumers expect to be able to be communicate with merchants and pay them securely via whichever channel they choose. Continue reading Syntec has launched CardEasy Digital →

SAP announced several updates, including the Schedule a Manager and Ask an Expert Peer services, to its Next-Generation Support approach focused on the customer support experience and enabling customer success. Continue reading SAP Makes Support Experience Even Smarter with Machine Learning and AI Enhancements →

Qualtrics, the leader in customer experience and creator of the experience management category, announced a collaboration between Delighted, a Qualtrics company, and Amazon Business. Powered by Delighted, Instant Customer Feedback is a free, new benefit for Amazon Business customers with an eligible Business Prime membership. Continue reading Qualtrics Announces Instant Customer Feedback, a New Amazon Business Prime Benefit, Powered by Delighted →