FunLab, a leader in the hospitality-driven entertainment space has partnered with Natterbox to streamline its customer sales and service capability. FunLab has rolled out Natterbox’s cloud-based telephony system for its national contact centre and concierge service, enabling its workforce to be more efficient and improve the service it offers to both existing customers and prospects. Continue reading Funlab Selects Natterbox to Enhance Its Customer Service Offering
Daily Archives: April 16, 2020
SAP Makes Support Experience Even Smarter With Machine Learning and AI Enhancements
SAP announced several updates, including the Schedule a Manager and Ask an Expert Peer services, to its Next-Generation Support approach focused on the customer support experience and enabling customer success. Continue reading SAP Makes Support Experience Even Smarter With Machine Learning and AI Enhancements