LivePerson, a global leader in conversational AI, announced the launch of Conversational Marketplaces, a seamless way for B2B and B2C marketplace operators to fully integrate messaging and conversational AI, delivering better results for both merchants and shoppers. Continue reading LivePerson launches Conversational Marketplaces, connecting merchants and shoppers directly for personalized interactions →

NICE announced that Gartner has recognized NICE CXone as a Leader in the just-released 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. CXone placed the highest overall for its Completeness of Vision in the Leaders quadrant. Continue reading NICE CXone Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service For 7th Consecutive Year →

Emplifi, the leading unified customer experience platform, announced its Emplifi Social Marketing Cloud has been named a Strong Performer in The Forrester Wave™ Social Suites, Q3 2021 report. Continue reading Emplifi Social Marketing Cloud Named A Strong Performer in Social Suites, Q3 2021 Report by Independent Research Firm →

Leading cloud communications technology provider, Content Guru, has announced the release of several innovative updates to its best-in-class media recording solution, storm® RECORDERTM. Continue reading Content Guru Announces Release of Cutting-Edge Updates to Recording Solution →

Artificial Solutions®, a leading specialist in enterprise-strength Conversational AI, announced that seven and new back-end connectors have been added to their award-winning development platform, Teneo, including HubSpot, Sabre, Shopify, and Automation Anywhere among others. Continue reading Artificial Solutions boosts Conversational AI Platform, Teneo, with seven new connectors →

LumenVox, a leading provider of speech and voice technology, announced its next-generation Automatic Speech Recognition (ASR) engine with transcription. The new engine, built on a foundation of artificial intelligence (AI) and deep machine learning (ML), outpaces its competition in delivering the most accurate speech-enabled customer experiences. Continue reading LumenVox Launches Next-Generation Automatic Speech Recognition Engine with Transcription →