PCI Pal® and Puzzel secure telephone payments for GC Business Finance

PCI Pal® – the global cloud provider of secure payment solutions for business communications – has supported GC Business Finance in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry Data Security Standards (PCI DSS). Continue reading PCI Pal® and Puzzel secure telephone payments for GC Business Finance

NEC announces the release of UNIVERGE BLUE® CONNECT ‘WITH’ and ‘FOR’ Microsoft® Teams to the UK market

NEC Enterprise Solutions, global leader in Communications & IT solutions, is announcing the availability in the UK of two new cloud-based Unified Communications packages for customers who have deployed Microsoft® Teams in various capacities, UNIVERGE BLUE® CONNECT “WITH” Microsoft® Teams and UNIVERGE BLUE® CONNECT “FOR” Microsoft® Teams. Continue reading NEC announces the release of UNIVERGE BLUE® CONNECT ‘WITH’ and ‘FOR’ Microsoft® Teams to the UK market

Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer

Talkdesk®, the global customer experience leader for customer-obsessed companies, announced the closing of its series D funding. The company has raised $230 million and is now valued at more than $10 billion, placing it among the most highly valued private companies in the SaaS or enterprise software industry. Continue reading Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer

Sitel Group® Names Laurent Delache Global Head of CX Solutions, Ray McDiarmid Global Head of CX Consulting

Sitel Group®, a leading global provider of customer experience (CX) products and solutions, announced the internal promotions of executives from across the business into senior executive roles within Sitel Group, further enhancing its position as a transformational CX leader. Continue reading Sitel Group® Names Laurent Delache Global Head of CX Solutions, Ray McDiarmid Global Head of CX Consulting

Playvox Names Louis Bucciarelli as CEO To Lead Accelerating Growth

Playvox, the leading workforce engagement management solution for digital customer care, announced that its Board of Directors has appointed Louis Bucciarelli as Chief Executive Officer effective August 2, 2021. An industry veteran, Bucciarelli is a strategic business operations and revenue leader who previously held the position of Chief Operating Officer at Playvox. Continue reading Playvox Names Louis Bucciarelli as CEO To Lead Accelerating Growth

Zoho Launches Canvas, The Industry-First Design Studio to Re-envision The CRM Experience For Enterprises

Zoho Corporation, a leading global technology company, announced Canvas for Zoho CRM, a one-of-a-kind design studio for CRM personalization. Canvas enables businesses to create their own CRM interfaces that are better suited to the role of each employee, without IT or developer involvement. Continue reading Zoho Launches Canvas, The Industry-First Design Studio to Re-envision The CRM Experience For Enterprises

Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers

Glia, a leading provider of Digital Customer Service, announced that it has partnered with Duck Creek Technologies, a leading provider of SaaS insurance core systems, to offer Duck Creek’s customers Glia’s Digital Customer Service platform. Continue reading Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers

Glisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success

Medallia, the global leader in customer and employee experience, announced Glisser, known for its award-winning tech platform powering engaging virtual, in-person, and hybrid customer event experiences, has selected the Medallia Strikedeck platform to optimize customer journeys and increase customer retention. Continue reading Glisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success

Sykes Enterprises, Incorporated Provides a Regulatory Update on the Merger

Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, announced that the required waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976 (HSR Act) regarding the all-cash acquisition by Sitel Group® expired at 11:59 PM ET on August 9, 2021. Continue reading Sykes Enterprises, Incorporated Provides a Regulatory Update on the Merger

PCI Pal® signed-up to reduce payment security risk for Essex County Council

PCI Pal, the global provider of cloud-based secure payment solutions, has confirmed that it has been selected by Essex County Council, to manage the security of the organisation’s telephone-based payment transactions by reducing the need for any sensitive payment card information to be entered from within the Council’s IT infrastructure. Continue reading PCI Pal® signed-up to reduce payment security risk for Essex County Council

Dynamic Yield Launches Experience Email, a Unified Personalization Solution for Creating Individualized Emails

Dynamic Yield, the Experience Optimization platform, announced the launch of “Experience Email” – a unified personalization solution allowing marketers to create fully individualized emails that maximize customer loyalty and revenue using AI and predictive algorithms. Continue reading Dynamic Yield Launches Experience Email, a Unified Personalization Solution for Creating Individualized Emails

New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent

Genesys®, a global cloud leader in customer experience orchestration, has announced new capabilities within the Genesys Cloud CX™ platform that make artificial intelligence (AI) more accessible, allowing businesses to easily automate and scale within minutes — without IT support. Continue reading New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent