PCI Pal® – the global cloud provider of secure payment solutions for business communications – has supported GC Business Finance in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry Data Security Standards (PCI DSS). Continue reading PCI Pal® and Puzzel secure telephone payments for GC Business Finance
Monthly Archives: August 2021
NEC announces the release of UNIVERGE BLUE® CONNECT ‘WITH’ and ‘FOR’ Microsoft® Teams to the UK market
NEC Enterprise Solutions, global leader in Communications & IT solutions, is announcing the availability in the UK of two new cloud-based Unified Communications packages for customers who have deployed Microsoft® Teams in various capacities, UNIVERGE BLUE® CONNECT “WITH” Microsoft® Teams and UNIVERGE BLUE® CONNECT “FOR” Microsoft® Teams. Continue reading NEC announces the release of UNIVERGE BLUE® CONNECT ‘WITH’ and ‘FOR’ Microsoft® Teams to the UK market
Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer
Talkdesk®, the global customer experience leader for customer-obsessed companies, announced the closing of its series D funding. The company has raised $230 million and is now valued at more than $10 billion, placing it among the most highly valued private companies in the SaaS or enterprise software industry. Continue reading Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer
Sitel Group® Names Laurent Delache Global Head of CX Solutions, Ray McDiarmid Global Head of CX Consulting
Sitel Group®, a leading global provider of customer experience (CX) products and solutions, announced the internal promotions of executives from across the business into senior executive roles within Sitel Group, further enhancing its position as a transformational CX leader. Continue reading Sitel Group® Names Laurent Delache Global Head of CX Solutions, Ray McDiarmid Global Head of CX Consulting
Playvox Names Louis Bucciarelli as CEO To Lead Accelerating Growth
Playvox, the leading workforce engagement management solution for digital customer care, announced that its Board of Directors has appointed Louis Bucciarelli as Chief Executive Officer effective August 2, 2021. An industry veteran, Bucciarelli is a strategic business operations and revenue leader who previously held the position of Chief Operating Officer at Playvox. Continue reading Playvox Names Louis Bucciarelli as CEO To Lead Accelerating Growth
Zoho Launches Canvas, The Industry-First Design Studio to Re-envision The CRM Experience For Enterprises
Zoho Corporation, a leading global technology company, announced Canvas for Zoho CRM, a one-of-a-kind design studio for CRM personalization. Canvas enables businesses to create their own CRM interfaces that are better suited to the role of each employee, without IT or developer involvement. Continue reading Zoho Launches Canvas, The Industry-First Design Studio to Re-envision The CRM Experience For Enterprises
Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers
Glia, a leading provider of Digital Customer Service, announced that it has partnered with Duck Creek Technologies, a leading provider of SaaS insurance core systems, to offer Duck Creek’s customers Glia’s Digital Customer Service platform. Continue reading Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers