Westcon-Comstor, the global technology distributor, has signed an agreement with Zscaler to market and distribute its cloud-native security platform across EMEA. Continue reading Westcon-Comstor to distribute Zscaler in UK&I, Germany, Switzerland and France
Monthly Archives: August 2021
Dynamic Yield Launches Experience Email, a Unified Personalization Solution for Creating Individualized Emails
Dynamic Yield, the Experience Optimization platform, announced the launch of “Experience Email” – a unified personalization solution allowing marketers to create fully individualized emails that maximize customer loyalty and revenue using AI and predictive algorithms. Continue reading Dynamic Yield Launches Experience Email, a Unified Personalization Solution for Creating Individualized Emails
New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent
Genesys®, a global cloud leader in customer experience orchestration, has announced new capabilities within the Genesys Cloud CX™ platform that make artificial intelligence (AI) more accessible, allowing businesses to easily automate and scale within minutes — without IT support. Continue reading New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent
8×8 XCaaS Sets New Industry Standard for Reliability
8×8, a leading integrated cloud communications platform, announced the first financially-backed, platform-wide 99.999 percent global uptime SLA across an integrated cloud UCaaS and CCaaS solution, setting a new industry benchmark for cloud communications reliability. Continue reading 8×8 XCaaS Sets New Industry Standard for Reliability
Verint Announces Acquisition of Conversocial
Verint® announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-leading conversational AI provides brands the ability to orchestrate customer journeys with a connected experience across their channels of choice. Continue reading Verint Announces Acquisition of Conversocial
Avaya Acquires Contact Center Developer CTIntegrations
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has acquired CTIntegrations, a specialized contact centre software development and system integration company based in Austin, Texas. Continue reading Avaya Acquires Contact Center Developer CTIntegrations