Dynamic Yield Launches Experience Email, a Unified Personalization Solution for Creating Individualized Emails

Dynamic Yield, the Experience Optimization platform, announced the launch of “Experience Email” – a unified personalization solution allowing marketers to create fully individualized emails that maximize customer loyalty and revenue using AI and predictive algorithms. Continue reading Dynamic Yield Launches Experience Email, a Unified Personalization Solution for Creating Individualized Emails

New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent

Genesys®, a global cloud leader in customer experience orchestration, has announced new capabilities within the Genesys Cloud CX™ platform that make artificial intelligence (AI) more accessible, allowing businesses to easily automate and scale within minutes — without IT support. Continue reading New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent