LumApps, a leading employee experience platform, announced it has acquired Vizir, an innovative no-code digital assistant technology (“predictive chatbots”) that human resources, and information technology, communications departments can use to automate mundane tasks and improve employee access to knowledge, resources, and third-party applications at lower costs. Continue reading LumApps Advances Conversational AI Development Strategy with Acquisition of Vizir
Daily Archives: December 8, 2022
NICE Enlighten XO Receives 2022 Industry Award from Speech Technology for Boosting Contact Center Performance with AI-Based Solutions
NICE announced that Speech Technology magazine has named NICE a 2022 Top Ten Speech Industry award winner for boosting contact centre performance and functionality with its artificial-intelligence (AI) based capabilities powered by its Enlighten AI engine, as well as NICE CXone’s advanced analytical and digital capabilities. Continue reading NICE Enlighten XO Receives 2022 Industry Award from Speech Technology for Boosting Contact Center Performance with AI-Based Solutions
Clickatell Launches Chat Commerce Solutions for Travel Industry
Clickatell, the Chat Commerce and business messaging leader, announced new updates to its Chat Commerce Platform for travel brands to provide exceptional customer service in messaging channels during travellers’ entire journeys. Continue reading Clickatell Launches Chat Commerce Solutions for Travel Industry
Vonage Launches Salesforce Shield Security for Vonage Contact Center
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced the availability of Salesforce Shield for Vonage Contact Center (VCC) and Vonage for Service Cloud Voice (SCV). Continue reading Vonage Launches Salesforce Shield Security for Vonage Contact Center