LumApps Advances Conversational AI Development Strategy with Acquisition of Vizir

LumApps, a leading employee experience platform, announced it has acquired Vizir, an innovative no-code digital assistant technology (“predictive chatbots”) that human resources, and information technology, communications departments can use to automate mundane tasks and improve employee access to knowledge, resources, and third-party applications at lower costs. Continue reading LumApps Advances Conversational AI Development Strategy with Acquisition of Vizir

NICE Enlighten XO Receives 2022 Industry Award from Speech Technology for Boosting Contact Center Performance with AI-Based Solutions

NICE announced that Speech Technology magazine has named NICE a 2022 Top Ten Speech Industry award winner for boosting contact centre performance and functionality with its artificial-intelligence (AI) based capabilities powered by its Enlighten AI engine, as well as NICE CXone’s advanced analytical and digital capabilities. Continue reading NICE Enlighten XO Receives 2022 Industry Award from Speech Technology for Boosting Contact Center Performance with AI-Based Solutions