IPI named a supplier on Crown Commercial Service’s G-Cloud 13 framework

IPI, the contact centre specialist, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 agreement, a framework to enable the provision of cloud-based computing services to the UK central government departments and all other public sector bodies. Continue reading IPI named a supplier on Crown Commercial Service’s G-Cloud 13 framework

Gamma selects Dubber for Intelligent Recording on Microsoft Teams

Dubber, the leading conversational intelligence and unified recording platform for service providers and their customers globally, is pleased to announce it has been selected by “Gamma. Gamma can now provide intelligent call recording as a service, applicable for general business and regulated compliance requirements, plus Dubber’s leading conversational AI on Microsoft Teams. Continue reading Gamma selects Dubber for Intelligent Recording on Microsoft Teams

Eltropy Partners with Tyfone to Create a Unified Digital Communications Platform for Community FIs

Eltropy, the leading digital communications platform for community financial institutions (CFIs), announced a partnership with digital banking provider Tyfone that allows their mutual community bank and credit union clients to communicate with members more quickly and effectively. Continue reading Eltropy Partners with Tyfone to Create a Unified Digital Communications Platform for Community FIs

Westcon-Comstor launches new Cloud & Collaboration business division

Westcon-Comstor, the global technology provider and specialist distributor, is announcing the launch of the newly formed Cloud & Collaboration business division. The new division, which provides specialist support to vendors and partners in the growing cloud and collaboration space, will be led Antony Byford, Vice President. Continue reading Westcon-Comstor launches new Cloud & Collaboration business division

Public sector drives strong demand for conversational AI, with 2.7M+ users served on the Yellow.ai platform

With governments across the world working to enable broad-scaled digital transformation, public sector organizations are increasingly gravitating towards the adoption of Conversational AI solutions to redefine the citizen experience. Continue reading Public sector drives strong demand for conversational AI, with 2.7M+ users served on the Yellow.ai platform

Playvox Expands Workforce Management Capacity Planner

Playvox has expanded its Workforce Management (WFM) Capacity Planner solution. Customers across multiple verticals such as healthcare, food delivery, insurance and more, can take advantage of Playvox’s intuitive and seamless technology solution to manage their employees more effectively, while helping overcome operations challenges. Continue reading Playvox Expands Workforce Management Capacity Planner

Aivo’s Video Conversational AI, the First AI Video Avatar Designed to Interact With Customers

Aivo, a global leader in Artificial Intelligence (AI) applied to Customer Service, has developed a new way for companies to interact with their customers using AI and video. Aivo’s Video Conversational AI is a solution developed together with Synthesia, the world’s largest AI video generation platform that turns text into video in minutes. Continue reading Aivo’s Video Conversational AI, the First AI Video Avatar Designed to Interact With Customers

Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®

Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services, announced it has been selected as a leading global service provider in Everest Group’s Customer Experience Management (CXM) 2022 PEAK Matrix® for Customer Experience Management Service Providers in EMEA. Continue reading Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®