Nokia announced that it has expanded its partnership with BT in a five-year deal for its AVA Analytics software for fixed networks that will help the UK operator strengthen its network monitoring through AI and machine learning, and improve its subscriber experience. Continue reading Nokia analytics software selected by BT in five-year deal to improve operators’ fixed access customer experience
Daily Archives: December 14, 2022
LivePerson enhances Conversational AI capabilities to help brands strengthen customer and agent experiences
LivePerson, a global leader in customer engagement solutions, announced enhancements to its Conversational AI that will help brands hold even better conversations with their customers on a massive scale. Four new AI-powered capabilities include AI Search, On-Demand Recommendations, “Small Talk” NLU, and Repeat Intent Rate measurement. Continue reading LivePerson enhances Conversational AI capabilities to help brands strengthen customer and agent experiences
‘HGS Axle’ Smartbot Solution Improves Customer Experience for Roadside Incidents
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX and business process management (BPM), announced the introduction of HGS Axle, a custom-built human-centric automated dispatch assistant that helps Emergency Roadside Service (ERS) teams by triaging and capturing information while alleviating stress for stranded drivers. Continue reading ‘HGS Axle’ Smartbot Solution Improves Customer Experience for Roadside Incidents
Gryph for Compliance Now Available in Salesloft Marketplace
Gryphon.ai, the leading platform for AI-powered conversation intelligence and TCPA/DNC compliance, announced its automated compliance solution is now available in the Salesloft marketplace. Continue reading Gryph for Compliance Now Available in Salesloft Marketplace