NICE announced the launch of Enlighten AutoSummary, a complete out-of-the-box, AI contact centre solution for automatically generating contact centre summaries of every customer interaction with an agent. Continue reading NICE Launches Enlighten AutoSummary, Empowering Agents To Deliver Seamless CX
Daily Archives: December 12, 2022
Spearline acquires Callstats from 8×8
Spearline, a leading global provider of communication testing technologies, has acquired Callstats analytics, diagnostics and optimization technology for WebRTC from 8×8, for an undisclosed sum. Spearline is headquartered in Skibbereen, Co. Cork and 8×8 is headquartered in California, USA. Continue reading Spearline acquires Callstats from 8×8
Waterfield Tech Launches Ascend Solution to Streamline CX Value for Organizations
Waterfield Tech, a leading global customer engagement solutions provider, announced the launch of Ascend, a first-of-its-kind subscription service that helps organizations lower their cloud migration cost while driving long-term CX and business value. Continue reading Waterfield Tech Launches Ascend Solution to Streamline CX Value for Organizations
Greater Anglia appeals for people to test its new AI help points
Greater Anglia is improving customer help points at stations, following feedback from customers about response times and connectivity. The train firm is using AI technology on a number of its station help points to ensure customers can get the answers they need quicker. Continue reading Greater Anglia appeals for people to test its new AI help points