Online companies in the UK are making it near-impossible for customers to contact them on the phone, causing customers anxiety or serious stress. That’s according to new research from MaxContact which audited the contact options at 50 of the UK’s most popular online brands. Continue reading Death of the Phone: 72% of online companies in the UK are uncontactable by phone
Daily Archives: December 13, 2022
CX Leaders to Benefit from New Behavioural Science Practice at Gobeyond Partners
Webhelp, a leading global customer experience BPO player, and Gobeyond Partners, a customer journey consulting firm and part of the Webhelp Group, have announced that CX leaders around the globe can now benefit from a new consultancy practice from Gobeyond Partners that will help them gain efficiency and effectiveness improvements in customer satisfaction, channel shift, cost saving and sales conversion. Continue reading CX Leaders to Benefit from New Behavioural Science Practice at Gobeyond Partners
Research Shows Industry Professionals Believe Immersive CX Will Become a Mainstream Support Channel
Content Guru, Europe’s leading cloud contact centre and customer experience (CX) technology provider, today released research findings that highlight strong belief amongst CX industry professionals that customer support through virtual environments will grow within the next five years. Continue reading Research Shows Industry Professionals Believe Immersive CX Will Become a Mainstream Support Channel