Bridgepoint and LumApps have announced that Bridgepoint Europe VII (“BE VII”), the leading mid-market fund, will make a strategic investment in the next-generation intranet leader in a deal valued at $650m. Continue reading Bridgepoint backs LumApps as majority investor for its next stage of growth
Monthly Archives: June 2024
Alchemer launches Alchemer Pulse
Alchemer, a global leader in customer feedback management and enterprise experience technology, announced Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results. Continue reading Alchemer launches Alchemer Pulse
TELUS International Becomes TELUS Digital Experience
TELUS International, a leading digital customer experience CX innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, announced it is rebranding to TELUS Digital Experience. Continue reading TELUS International Becomes TELUS Digital Experience
Cognigy Raises $100m in Series C funding
Cognigy, a global leader in AI-first customer service automation, announced that it has raised $100 million in Series C funding. The round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP and DN Capital and others. The new funding will accelerate Cognigy’s mission to deliver AI-first customer service at scale. Continue reading Cognigy Raises $100m in Series C funding
NICE Launches 1CX, An All-In-One UCaaS Solution
NICE announced 1CX, a new Unified Communications as a Service (UCaaS) solution designed for rapid implementation and fast ROI. Continue reading NICE Launches 1CX, An All-In-One UCaaS Solution
LivePerson recognized by leading independent research firm as a Strong Performer in Conversational AI for Customer Service report
LivePerson, the enterprise leader in digital customer conversations, has been named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024. Continue reading LivePerson recognized by leading independent research firm as a Strong Performer in Conversational AI for Customer Service report