NICE announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. Continue reading NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service For 10th Consecutive Year
Daily Archives: October 30, 2024
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio, the workforce performance company, announced two AI offerings for general availability: Auto QM and Trending Topics. Continue reading Calabrio Unveils New AI-Powered Quality Management Features