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Daily Archives: October 2, 2024

Acquisitions & Mergers

Crescendo acquires customer operations innovator PartnerHero

October 2, 2024 Sam Heggie-Collins

Crescendo, creators of the first augmented-AI CX platform, announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Continue reading Crescendo acquires customer operations innovator PartnerHero →

CrescendoPartnerHero
Outsourcing

Serco secures contract to deliver contact centre services for the NDIA

October 2, 2024 Sam Heggie-Collins

Serco has signed a new contract with the National Disability Insurance Agency (NDIA) to continue providing contact centre services. Continue reading Serco secures contract to deliver contact centre services for the NDIA →

Serco

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