InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced the general availability of AI-powered Active Listening Agents, a new, configurable version of its award-winning Active Listening feature. Continue reading InMoment Unveils New AI-Powered Active Listening Agents for Surveys
Daily Archives: October 29, 2024
60% of Contact Center AI Deployments Are Low Maturity, According to New UJET Research
Sixty percent of AI deployments in the contact centre are low maturity, according to a new AI Maturity Benchmark Report by UJET, a leading provider of AI-powered cloud contact centre solutions. Continue reading 60% of Contact Center AI Deployments Are Low Maturity, According to New UJET Research