Alvaria, a leading provider of compliance-first contact centre software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centres with innovative tools for enhancing customer engagement and operational efficiency. Continue reading Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres
Monthly Archives: January 2025
Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences
Qualtrics, the leader in experience management (XM), and SAP announced a new partnership helping organizations bring together the power of SAP SuccessFactors and Qualtrics® XM for Employee Experience™ to improve employee experience, reduce unwanted employee attrition, retain and develop top performers, improve employee engagement, and increase productivity. Continue reading Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences
Revolut introduces In-App calls to help customers expose phone call scams
Revolut, a leading fintech with more than 50 million customers globally has announced the roll-out of In-App calls to personal customers, a new security measure to help customers uncover impersonation scams, and make contact between customer support and customers more reliable and safer. Continue reading Revolut introduces In-App calls to help customers expose phone call scams
Forsta AI’s New Capabilities Help Organizations Gain Deeper Insights, Anticipate Needs, and Act Decisively
Forsta, a leading provider of experience measurement, data analytics, and insights, unveiled enhanced and expanded AI capabilities within its Human Experience (HX) platform. Continue reading Forsta AI’s New Capabilities Help Organizations Gain Deeper Insights, Anticipate Needs, and Act Decisively
Medallia announces partnership with New Look to deliver new CX programme
Medallia, the global leader in customer and employee experience, and Higher Oak, an experience management consultancy, announced that they are working with New Look to improve CX across its UK and Republic of Ireland operations. Continue reading Medallia announces partnership with New Look to deliver new CX programme
Netigate releases new AI feature to transform customer and employee feedback analysis
Netigate, a leading provider of experience management solutions, has announced the launch of Ask AI, a generative AI feature designed to help companies and organisations get clear answers from the voices of their customers and employees, and to immediately understand what to do to improve their experiences. Continue reading Netigate releases new AI feature to transform customer and employee feedback analysis