As customer experience continues to expand beyond traditional service departments, organizations need a scalable way to empower every customer-facing team by giving them the flexibility and autonomy to engage on their terms, without sacrificing visibility or accountability. Continue reading 8×8 Expands General Availability of 8×8 Engage
Monthly Archives: March 2026
Verint Expands AI Bot Portfolio to Calabrio Customers
Three months after announcing its merger with Calabrio, Verint®, The CX Automation Company™, is already delivering on the promise of the combined company. Starting today, Calabrio customers have direct access to Verint’s AI-powered bots through the Verint CX Automation Platform. Continue reading Verint Expands AI Bot Portfolio to Calabrio Customers
Charterhouse Expands AI & CX Capabilities with Acquisition of Teleware Brand and Intellectual Property
Charterhouse announced that it has acquired the Teleware brand and intellectual property rights. The Teleware brand is renowned for its advanced AI agent and customer experience (CX) solutions, built natively for Microsoft Teams. Continue reading Charterhouse Expands AI & CX Capabilities with Acquisition of Teleware Brand and Intellectual Property
Zendesk announces intent to acquire Forethought, a leading AI agent platform
Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has entered into a definitive agreement to acquire Forethought. Continue reading Zendesk announces intent to acquire Forethought, a leading AI agent platform
Kustomer Launches Standalone Enterprise AI Platform to Modernise Existing Helpdesks
Kustomer unveiled Kustomer AI, a standalone enterprise AI platform designed to transform how organizations deploy intelligence across their existing customer experience systems. Continue reading Kustomer Launches Standalone Enterprise AI Platform to Modernise Existing Helpdesks
Boost.ai Announces Adaptive Voice, Enabling Dynamic Agentic Experiences Through Voice
Boost.ai, the trusted leader in AI-powered customer experience solutions for regulated industries, announced Adaptive Voice, a new core voice functionality for its market-leading conversational AI platform. Continue reading Boost.ai Announces Adaptive Voice, Enabling Dynamic Agentic Experiences Through Voice