All posts by Sam Heggie-Collins

Seven Reasons for Any Business to Become Socially Responsible

PRESS RELEASE: Towards the end of 2013 visitors to 60K’s offices in Sofia, Bulgaria, were greeted not by the formal, blandness they might have expected from a business process outsourcer, but by a colourful Christmas bazaar selling cards and decorations, bags, books, DVDs, calendars, and even cakes and cookies.  Continue reading Seven Reasons for Any Business to Become Socially Responsible

Celebrating the arrival of Spring

PRESS RELEASE: For many businesses in the UK, this Spring is one to be celebrated more eagerly than most. After a winter of storms and flooding which experts predict could knock £14bn or 1% off GDP, many businesses will be looking forward the calmer days of spring, and the much-heralded economic recovery which many expect to begin in earnest in 2014.  Continue reading Celebrating the arrival of Spring

On-premise frustrations are fuelling the cloud-based contact centre explosion

PRESS RELEASE: The contact centre market is undertaking a fundamental shift, with more than one in three contact centre managers actively considering a move to the cloud in the near future. A new research report from cloud-based contact centre software provider Magnetic North, entitled ‘Ahead in the cloud: Why contact centres are moving to cloud-based solutions’, also reveals that the last two years have seen an openness to the cloud grow for a further third of contact centre managers.  Continue reading On-premise frustrations are fuelling the cloud-based contact centre explosion

8×8 Partners with Teleopti to deliver cloud Virtual Contact Center and Workforce Management solution

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it has partnered with Teleopti, the global leader in Workforce Management (WFM) software for contact centers, to deliver the first 100% cloud-based, best of breed Virtual Contact Center and Workforce Management solution.  Continue reading 8×8 Partners with Teleopti to deliver cloud Virtual Contact Center and Workforce Management solution

Juniper Research Forecasts 130 Million Mobile Video Calling Users by 2018 as Revenue Models Shift

PRESS RELEASE: While users of mobile video calling services such as Skype are forecast to increase to over 130 million users by 2018, question marks remain over the potential for mobile video calling to generate revenues in its own right, a new report from Juniper Research has found.  Continue reading Juniper Research Forecasts 130 Million Mobile Video Calling Users by 2018 as Revenue Models Shift

Aegis Closes the Acquisition of Malaysia based Symphony BPO

Aegis Limited, a global outsourcing and technology services company, announced the successful completion of the acquisition of Symphony BPO Solutions Sdn. Bhd. Aegis had entered into a definitive agreement with Symphony House Berhad, a Malaysia based company listed on Bursa Malaysia stock exchange, to fully acquire their contact center and financial solutions operations in Malaysia.  Continue reading Aegis Closes the Acquisition of Malaysia based Symphony BPO

Sitel Honored for Excellence in Omni-Channel Customer Engagement

Sitel, a leading global customer care provider, today announced that it has been honored with the 2014 Customer Value Leadership Award in Omni-Channel Customer Engagement for Contact Center Outsourcing from Frost & Sullivan. The award is presented to the company that has demonstrated leadership and excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on investment (ROI) that customers make in its services or products. It honors Sitel’s focus on enhancing value and improved customer retention.  Continue reading Sitel Honored for Excellence in Omni-Channel Customer Engagement