Teleperformance, the global leader in outsourced omnichannel customer experience management announced it was honored with the 2018 Competitive Innovation and Leadership Award in the contact centre outsourcing industry in Brazil by Frost & Sullivan. Continue reading Teleperformance Wins Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award in Brazil
All posts by Sam Heggie-Collins
Gartner Identifies Four Imperatives That Customer Service and Support Leaders Must Address to Deliver Digital Customer Service in 2019
Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year. Continue reading Gartner Identifies Four Imperatives That Customer Service and Support Leaders Must Address to Deliver Digital Customer Service in 2019
Future of Quality Assurance Conference
EvaluAgent has confirmed the date and venue for its first conference of 2019. The event will be focusing on ‘The Future of Quality Assurance’ and will be held in London, at Chelsea’s Stamford Bridge stadium on 28th February. Continue reading Future of Quality Assurance Conference
Fairview Health Services Deploys Salesforce to Support Customer Engagement Transformation Efforts
Salesforce announced that Fairview Health Services—one of the largest nonprofit health systems in Minnesota—selected Salesforce as its platform for customer engagement. With Salesforce, Fairview will get a 360-degree view of each customer and the tools to better understand and manage customer needs. Continue reading Fairview Health Services Deploys Salesforce to Support Customer Engagement Transformation Efforts
Damovo to Demonstrate How the Customer Experience Can be Optimised through Automated Processes
“Customer Experience. Make it your game” – this is Damovo’s theme at this year’s CCW event in Berlin. A live demo at the Damovo booth (3G8/H7 in Hall 3) will show visitors how customers can set up their contact centre for the digital future and at the same time make customer communication more efficient. Continue reading Damovo to Demonstrate How the Customer Experience Can be Optimised through Automated Processes
Blending Talent & Technology: Evolving Customer Care For The Millennial Generation
The first Directors Club breakfast briefing seminar of 2019, in partnership with TTEC, saw Simon Rainbow (VP at TTEC) look at how you can blend talent and technology within the evolving customer care space, specifically to support the millennial generation… Continue reading Blending Talent & Technology: Evolving Customer Care For The Millennial Generation